Frequently Asked Questions

1. Booking Period.
	Bookings are taken for any period of seven days or more with no restrictions on the beginning or ending day of the week.
2. Bookings
	Bookings are accepted by telephone, letter, fax or e-mail. Please advise: No. persons traveling (adult/children), dates, preferences We will send you a booking confirmation with all details. Please check this thoroughly We reserve the right to change the confirmed apartment, due to unforeseen circumstances. This happens only rarely and is usually an upgrade..
3. Payment
	Booking Deposit: 10% of full cost with a minimum of 1 weeks rent.  Payment on Booking.  Balance of Rent: Within 2 days of arrival.  Telephone & electricity: At end of stay when meters are read.
4. Methods of Payment
	Payment By: CASH Cheque (Irish or UK accounts only) Credit Transfer (Bank to Bank) Credit Card  - VISA, MASTERCARD, AMEX, LASER see Online Deposit Facility
5. Cancellation/ Early Termination
	More than 30 days before arrival: Deposit is refunded. Less: Deposit is retained by us.
6 Extension of visit.
	If visitors wish to extend their visit, we make every effort to accommodate them. However please advise us as soon as possible if this is likely to arise.
7. Arrival
	Normal arrival time is 13.00h or later. Earlier arrival by agreement
8. Key collection
	We will send you exact details of key collection with our booking confirmation. Please contact us 2 days before arrival, to confirm approximate time of arrival and finalize key collection
9. Departure
	Normal departure is not later than 11am unless by arrangement. Please advise the office of your time of departure as soon as known.
10. Children
	The apartments in Monkstown Valley are most suitable for children. They are on the ground floor with a nice garden outside the balcony.  We can provide a folding bed for older children and a cot for the younger ones.
11. Cleaning
	Cleaning during the stay is the responsibility of the visitor. We can provide cleaning services at € 7 per hour. Laundry service is also available. Damage: We do not charge a damage deposit. However any damage/breakages are chargeable at the end of the visit. Most visitors kindly leave the apartment as they have found it. If extensive cleaning is required, we reserve the right to charge a cleaning fee of € 30
12. Equipment
	All apartments have: cable TV, video, washer-dryer, fridge-freezer, fireplace, phone, cooker, microwave, fully equipped kitchen, iron. Towels and linen are included in the rent.
13. Electricity Charges
	Meters are read at start and end of stay. Charge rates are: ` Electricity     (Day Rate)     (Night rate) €0.15 per unit €0.075 per unit
14. Parking
	There is no charge for parking. All apartments have off-street parking.
15. Telephone
	There is a telephone in each apartment.  Calls are metered and the cost of each call is displayed.  Payment at the end of the stay. You may use the phone line for internet connections.
16. E-Mail, Internet
	Full office services, including fax, photocopy, Internet, e-mail are available in the office
17. Information Service.
	At the office we maintain a full library of travel literature, event guides, tour information, maps and books of interest. These may be borrowed at any time.
18. Religious Services
	Monkstown Village has a Catholic church, a Church of Ireland and a Quakers Hall.
19. Smoking Policy
	We endeavour to adhere to a no-smoking policy inside our apartments. Each apartment has a balcony where smoking is permitted.
20. Online Deposit Facility
	Our online deposit facility uses Secure Socket Layer (SSL) capabilities to encrypt the channel between consumers who input their private information and the web server where your site is hosted. Pretty Good Privacy (PGP), the industry standard in email security, is then used to encrypt information emailed from the secure server to your local computer.